Your Privacy Policy For Pakistan Accounts
Everything we hold on your account sits on one page — what it is, why we keep it, and how you get it corrected or removed. Open your...
What We Collect And Why We Keep It
We hold only what keeps your account running: the name you register with, a phone number and email, your date of birth for age checking, and the transaction references your payment rails produce. Where you pay through JazzCash, Easypaisa, SadaPay, Raast or NayaPay, we store the reference number, never your wallet PIN, and our staff never ask for a one-time code. Device
type, session length and the pages you open help us flag unusual sign-in attempts early. We pass data only to processors that settle payments, confirm identity or keep the service online, and only as far as needed; nothing is sold, rented or traded. Retention follows local rules with a short default window, and access is offered where local law permits, so these
rights apply in supported regions and shift where a regulator asks for something different.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Asking Us To Change Your Records
Ask once and we handle it. Send the phone number or email tied to your account with the change you want — a copy of your records, a correction, or full deletion — and we confirm receipt the same working day. Most requests close within three working days, and you keep the reference number until they do.
Live Chat
Open the chat window from your account area and a support agent answers during Pakistan working hours. Give us the email or phone number registered on the account first.
Email Requests
Write to our privacy desk with the change you want and we reply with a reference number. Attach nothing sensitive; we never need screenshots of your wallet balance.
Account Settings
Download a copy of your own records, update your contact details or close the account from inside settings. Closure removes marketing data within seven working days.
Who Writes And Checks This Policy
Two people own this page. Our data lead drafts each clause, our compliance officer signs it off, and no edit goes live without both. Changes carry a date...
Named Owner
Every clause has one person inside our team responsible for it, so a question about retention or consent reaches the...
Dated Versions
Each revision carries a date and a one-line reason. You can compare the current wording with the previous version and...
Plain Wording
We write in ordinary English and cut legal shorthand, because a clause you cannot read is a clause you cannot...
Data Minimisation
We gather for a stated purpose and stop there. If a field is not needed to run your account or...
Internal Access Control
Staff see account records only when a request or a security alert requires it. Each lookup is logged against the...
Complaint Route
If our answer does not satisfy you, ask for escalation, handled by a second person who reads the file and...
One Set Of Rules, Every Page
Our terms, cookie page, account rules and this privacy page come from one draft, so a promise made here holds there. When a clause changes, every page moves...
| This Privacy Page | The page you are reading. It covers collection, use, retention and deletion for every account opened in Pakistan, whatever device you use to open it. |
|---|---|
| Terms Of Use | Sits underneath this page and covers account conduct. Where the two touch, the privacy wording governs how long we keep a record. |
| Cookie Page | Lists the small files we set, why each one is there, and how to switch the optional ones off without losing access to your account. |
| Account Rules | Explains sign-in, verification and closure. Handled records for a closed account follow the retention window described on this page, not a separate one. |
| Complaints Page | Shows how a dispute travels from support to escalation and what you can expect at each step. Timelines there match the ones stated here. |
| Payment Page | Goes deep on wallet and bank rails. The privacy position is identical for each: we keep the reference, never your PIN or one-time code. |
| Language Versions | Our English wording is the source. Where a translated page and this page differ in meaning, the English version here is the one we stand behind. |
What This Page Shows You
You meet the same layout on every device: a short summary strip opening the page, a dated version badge, headings you can scan in seconds, and...
Summary Strip
Four short lines opening the page tell you what we hold, why, for how long and who sees it, well before you scroll into the detail.
Version Badge
A dated stamp sits under the headings and in the footer, so you always know which revision you are reading when you save or share a copy.
Jump Links
Short links take you straight to retention, deletion or sharing clauses instead of making you scroll the whole page on a phone.
Scan-Friendly Headings
Headings use plain words such as what we keep and how to remove it, and no clause hides inside a footnote or a collapsed panel.
Download And Save
Export the page as a file from any browser and keep it beside your registration email, useful if you ever need to compare an older revision.
Support Footer
Every version ends with the chat, email and settings routes repeated, so you do not have to scroll back up to find out how to reach us.